This was our first experience and we’ll definitely be back!
The price is decent for the amount of ice cream that you get. They have really great topping choices for kids and delicious milkshakes!
We’re always happy to support another local business!
Jessica J
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July 20, 2025
Hilton Cream Shop continues to impress with its high-quality ice cream and pleasant atmosphere. The service is generally efficient, and the shop remains a favorite stop for a sweet treat.
On a recent visit, I was pleased to see the addition of a new team member—a young Black woman—who carried out her duties with professionalism and courtesy. She appeared attentive and capable, contributing positively to the customer experience.
That said, I was disappointed to observe a few of her white colleagues watching her in a manner that suggested discomfort or distrust. Their behavior—subtle but noticeable—did not reflect the inclusive and welcoming environment that Hilton Cream Shop is known for.
I hope the management team takes an active role in fostering equity, respect, and support among all staff members, regardless of background. A truly outstanding establishment ensures that every employee feels valued and empowered to succeed.
I will certainly continue to patronize Hilton Cream Shop, and I look forward to seeing it maintain not only its high standards for product and service, but also for workplace culture.
Leeny Djenhane cevat
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October 01, 2024
I thoroughly enjoyed my visit to Hilton Creamy! The ice cream was exceptional - I had 3 scoops of chocolate butter mix with black chocolate and buy brownie separate , a perfect combination.for me 😂 ($18 with tip)
While the inside was a bit chilly, it's understandable given the nature of the business. The outdoor views, however, were lovely and added to the pleasant experience.
Great service, scrumptious ice cream, and a wonderful atmosphere. Highly recommended!
Heaven Leigh Watts
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July 09, 2025
Great spot for ice cream!
We stopped by with a big group, and the service was super friendly and impressively fast. They have a big selection of flavors and something for everyone! Everything we tried was delicious. Definitely a go-to spot if you’re craving a sweet treat.
Miranda Hogg
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June 26, 2025
Amazing ice cream! Party of 13 stopped by right before close & the girls working were fantastic. I enjoyed Caramel Cheesecake on a waffle cone however the sundaes are a must try! Will definitely be back
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10349 Warwick Blvd, Newport News, VA 23601, USA
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This was our first experience and we’ll definitely be back! The price is decent for the amount of ice cream that you get. They have really great topping choices for kids and delicious milkshakes! We’re always happy to support another local business!
Hilton Cream Shop continues to impress with its high-quality ice cream and pleasant atmosphere. The service is generally efficient, and the shop remains a favorite stop for a sweet treat. On a recent visit, I was pleased to see the addition of a new team member—a young Black woman—who carried out her duties with professionalism and courtesy. She appeared attentive and capable, contributing positively to the customer experience. That said, I was disappointed to observe a few of her white colleagues watching her in a manner that suggested discomfort or distrust. Their behavior—subtle but noticeable—did not reflect the inclusive and welcoming environment that Hilton Cream Shop is known for. I hope the management team takes an active role in fostering equity, respect, and support among all staff members, regardless of background. A truly outstanding establishment ensures that every employee feels valued and empowered to succeed. I will certainly continue to patronize Hilton Cream Shop, and I look forward to seeing it maintain not only its high standards for product and service, but also for workplace culture.
I thoroughly enjoyed my visit to Hilton Creamy! The ice cream was exceptional - I had 3 scoops of chocolate butter mix with black chocolate and buy brownie separate , a perfect combination.for me 😂 ($18 with tip) While the inside was a bit chilly, it's understandable given the nature of the business. The outdoor views, however, were lovely and added to the pleasant experience. Great service, scrumptious ice cream, and a wonderful atmosphere. Highly recommended!
Great spot for ice cream! We stopped by with a big group, and the service was super friendly and impressively fast. They have a big selection of flavors and something for everyone! Everything we tried was delicious. Definitely a go-to spot if you’re craving a sweet treat.
Amazing ice cream! Party of 13 stopped by right before close & the girls working were fantastic. I enjoyed Caramel Cheesecake on a waffle cone however the sundaes are a must try! Will definitely be back