Matt's Smackin Macs, situated in Newport News, is a unique dining spot that has gained popularity for serving various mac and cheese bowls. The restaurant, known for its ultimate comfort food, offers favorites such as Buffalo Chicken, Jalapeno Bacon, and Chicken Bacon Parm bowls. Customers also have the option to create their own mac and cheese bowl, ensuring a personalized experience.
3 stars for the food. My husband and I have been seeing this place pop up in our TikTok and Instagram feeds so we decided to give it a try, plus we live about 10 minutes away and pass it often. This has got to be the hottest meal we’ve ever received for take out. 30 minutes later it’s still steaming hot and burning our mouths. But that’s a good thing! No one wants cold food! We enjoyed our Mac’s and definitely would stop by again but were hesitant because customer service here is practically nonexistent. Now the bad.. Matt, whatever young girl was working on 10/9/25 at 2:20pm needs some talking to. Not friendly or helpful in the slightest. I’m pretty sure she doesn’t want to work and doesn’t want customers coming in. Upon entering she was slouched sitting down slumped in her chair just barely seen behind the counter. She looked disappointed that we came in. We said hello and she didn’t say anything back. Not a welcome, not a hello, not a smile, just like she doesn’t want customers. She immediately stared down at the floor and continued to do so as we quickly looked at the menus as we waited to be spoken to, although we were prepared and knew what we wanted to order. I wasn’t even sure she was an employee at this point. We stood and waited for her to ask how she could help us or if we were ready to order. Not a peep out of this girl. Just staring down at the floor. After a few minutes I finally asked if she was the one who would take our order and she said yes. Then continued to look down. I asked if she was ready, this girl gives zero eye contact, she was obsessed with staring at the floor. I placed an order asking if I could omit an ingredient. Not a peep from her. My husband ordered. She then spun the tablet around to show us our order. Nothing on it showed anything about what I asked to leave off so I asked again. She quietly said “it’s in the notes”. We paid and she ran to the back. No mention of how long the wait would be, or have a seat and make ourselves comfortable, no nothing. When the food was ready she sure could speak up fine to notify us because it was clear she wanted us gone. Are customers wanted here? This must be why every time we drive past the parking lot is empty. I hope there are better employees than this. We’d love to try again since our food was good but we truly did not feel welcome.
I'm visiting family and ordered the White Cheddar Trio for dinner. It was delicious! I ordered the double size and it was more than enough for two people for dinner. It had great flavor - you could taste multiple cheese flavors in it. It was super cheesy and gooey - just like you would want it. The bread crumbs and cheese on top were a nice touch - and there was enough to spread the toppings over several helpings. The service was also fantastic. I stopped in about 40 minutes before closing, so they were cleaning up the seating area for the night but stopped to serve me. The food was ready really fast (less than 5 minutes) and it was piping hot. Easy to pay - next time I might order ahead of time to try that out. They had a handful of kinds of sodas and desserts in their cooler if you were staying there or wanted something else besides the main course as well. definitely recommend! can't wait to try again on my next visit to the area. The small dining area both inside and outside were perfect for a quick bite as well.
Omg! My first time trying and I got the Cheesesteak Mac - the flavor is out of this world!! My husband got the By The Bay Mac and that is also flavor packed! We got regular portions and they were jammed full - very generous portions! Will definitely be going to try more!
Oh man!!! This food is delicious!!! To be clear, this is about a third of the shrimp that came on the meal and about half the Mac - it was stacked! If you’re looking for a great, reasonably-priced, place to eat incredibly delicious food… this is the spot! I ordered the By the Bay Shrimp Mac N' Cheese. My buddy ordered the BBQ Chicken Mac N' Cheese. Both were stacked full of proteins and flavor! I will absolutely be back (from the southside) for this food!!! Thanks!
Quick and easy!! Greeted upon entry and immediately asked if I’d ever been here (no) and would I like a rundown and some suggestions (yes please)! Quoted 10 mins and delivered! Very quiet and not as busy as they should be with how good this food is! Cute date night or after a sports game quick bite - wouldn’t bring family to dine in because simply not enough room to be comfortable- very intimate setting inside. Suggestion board on the wall is a cute idea - I second brisket mac & taco Mac 100000%!